The Kindle gives a generic “unable to connect” error.So what is this additional update? A new set of security certificates. Wait for your Kindle to update and restart.Īssuming it’s listed in your Amazon account, your Kindle will automatically reregister itself.Press the Menu button, and then select Update Your Kindle.
From Home, press the Menu button, and then select Settings.Copy the update-caupdate-05.bin to the root level of your Kindle.
#DEREGISTER MAC FOR KINDLE INSTALL#
(See Transfer & Install Software Updates Manually.) (See Kindle DX Software Updates.) You can do so via USB from your Mac or PC. It turns out that in addition to updating the Kindle to 2.5.8, you need to install the Kindle Services Update. I eventually was told by “Dorothy” that “Murray” was the person I spoke to on Sunday and he’d call me back.ĭuring the 45-minute call, I did some additional research. The reps would not divulge a case number or ticket number. One offered me 15% off a new Kindle, which I did not want. They suggested a factory reset (that’s what got me in to this situation in the first place). The support representatives were anti-helpful. I explained the situation and asked for an update. He promised a callback three days later (today). The rep tried deregistering the Kindle and then manually re-adding it to my friend’s account. Wireless was definitely working - I could browse the Kindle store. Downloading a free book didn’t fix the problem. Turning wireless on and off didn’t fix the problem. Some chatter on the Internet suggested Amazon had disabled (re)registration for older Kindles, but that turned out to be a bug that Amazon had already fixed. I confirmed the Kindle was running the latest software. If the problem persists, please restart your Kindle from the menu in Settings and try again. Your Kindle is unable to connect at this time. When I went to register it so it would connect to his Amazon Account, I received the following error: As part of that, I reset it to factory defaults. I recently repaired a Kindle DX for a friend.
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